2. Stay organized: Law firms deal with a large volume of documents and information. It is
important to stay organized and to have systems in place to manage this information
effectively. This may include using electronic document management systems, creating
clear filing systems, and using calendars and to-do lists to stay on top of tasks. In
addition to these resources, written processes that ALL use are critical to staying
organized. These processes should be included in onboarding and monitored firmwide
to ensure consistency. An organized firm benefits by reducing frustration, maximizing
time and enjoying increased profitability by the sheer hours gained through firm-wide
3. Communicate effectively: Good communication is essential in a law firm. This means
being clear, concise, and responsive in all communication, whether with clients,
colleagues, or other stakeholders. It is also important to be proactive in communication,
making sure to keep clients informed about their cases and to follow up as needed. An
important part of communication is documenting information and matter updates for all
team members involved. You want to avoid clients repeating the same information to
more than one member of the team. Consistently documenting information and checking
before speaking with clients helps reduce duplication of efforts and clients
dissatisfaction. Internal communication is also critical. This golden rule includes internal
team wide updates helping ensure everyone involved is up to date.
4. Foster a positive work culture: A positive work culture is important for the well-being of
employees and for the overall success of the firm. This may include providing
opportunities for professional development, promoting a healthy work-life balance, and
creating a supportive and collaborative environment. Firm-wide communication is low
hanging fruit for any law firm manager fostering a positive work culture.
5. Prioritize client service: Providing excellent client service is a key aspect of a successful
law firm. This may involve being responsive to client needs, providing clear and timely
communication, and going above and beyond to meet client expectations. Clients
usually contact their attorney when there is a challenge or opportunity that is tied to a
deadline and urgent. Treating each client with this understanding and being responsive
By following these best practices, law firms can ensure that they are operating at their best and providing the highest level of service to their clients.
Margaret Burke is the President and Founder of MB Law Firm Consulting. She specializes in managing operations, finance, HR, IT, and business development to improve law firm operations, streamline processes and scale revenue. She has advised and led acquisitions, relocations, succession planning, restructuring and start-ups.